How we turned techie terms into plain speaking benefits to give this long-established IT consultancy a new lease of life

CSMB has been providing outstanding customer service to a vast portfolio of business customers for twenty years.

As an IT support provider, the team has seen unprecedented developments in their field since back in 1997.
But the challenge to stay abreast of these leaps and bounds never once compromised CSMB’s focus on impeccable customer service.

For example, a customer’s call for help will never be fielded by an untrained operator. CSMB’s support lines are managed solely by experienced IT engineers based in their Fleet office, with an average pick-up time of just 39 seconds.

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